Whether you need technical support or storytelling guidance, our team is ready to help you preserve your family's precious memories.
Not sure what stories to record? We've got you covered with hundreds of conversation starters and prompts.
Browse Story PromptsDon't wait to start preserving your family's stories. Begin recording today - it's free to get started!
Quick answers to common questions
We respond to most support requests within 4 hours during business hours (Monday-Friday, 9 AM - 6 PM PST). For urgent issues, please call our support line.
Currently, we provide support primarily through email and our contact form. This allows us to provide detailed, documented responses and ensures we can help resolve your issue thoroughly.
Absolutely! We love helping families get started with storytelling. We can provide setup guidance, family invitation tips, and even join a video call to help with onboarding.
You can submit a support request anytime through our contact form or email. We'll respond first thing during our next business day. For account emergencies, we monitor email more frequently.
All communications are secure and confidential. We never share your contact information or family stories with third parties.
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